Most med spas and studios don't need more leads. They need the leads, bookings, and members they already have to stop slipping away. These are the six leaks we see most, and what we build to close each one.
Each fix runs on the booking platform and CRM you already use, such as Vagaro, Boulevard, Mindbody, Zenoti, or GlossGenius. No rip-and-replace.
A new inquiry calls during a treatment or a class, nobody picks up, and they book with whoever answers first.
The fixMissed-call text-back and an instant reply to every web, DM, and ad lead, routed to the front desk with a follow-up timer.
Prime slots go empty because there is no card on file, no deposit, and one reminder the client never saw.
The fixDeposit or card-on-file at booking, a reminder sequence that asks for confirmation, and a waitlist that refills cancelled slots.
Clients who should be back in 4, 8, or 12 weeks drift away because nobody asks at the right time.
The fixRebooking prompts at checkout plus timed nudges based on service type and last visit date.
Your best clients love you in person and say nothing online, so search shows the few who were unhappy.
The fixA review request after every completed visit, with a private feedback path when the experience missed.
Members quietly cancel or their card fails, and the first time anyone notices is the monthly report.
The fixFailed-payment recovery, an at-risk alert when visits drop off, and a save offer before the cancellation lands.
Prospects come in for a consult or a trial class, leave interested, and hear nothing after.
The fixA consult-to-book follow-up with the treatment plan or intro offer, plus a reminder before it expires.
We work on operations, not clinical care. No charts, treatment notes, or other health records are in scope. Any texting to clients runs only with documented consent.